We do get bad leads from time to time. Leads can be returned within 28 days of receipt by sending an email to info@hireambassador.com explaining why the lead is a bad lead. hireambassador.com does not offer refunds but will replace any bad leads with good leads. Bad leads are defined as leads that have incorrect information, such as an incorrect phone number or email address.
Here are the reasons that leads can be returned:
- Inaccurate phone number
- Inaccurate email address (email bounces)
- Lead claims they don’t know what you’re talking about
- Lead just wanted to complain that we sent them an email and wants to be removed from our list.
- Lead is a competitor, not a potential client
There are many reasons why a lead may not be a good lead for you, but is not necessarily a bad lead that can be returned. Here are a few reasons that leads cannot be returned:
- Lead doesn’t have enough money to become your client
- Lead changes their mind about being interested
- Lead decides they want to do business with someone locally instead
- Lead is not responding to your phone calls or emails
- Lead doesn’t want to do business with your company
- Lead has requirements that you cannot or do not want to fulfill
We are not able to accept returns for anything that is outside our control. For example, if a lead is unresponsive when you email or call them, we do not have control over that. Your response rate from the leads depends on a variety of factors that include frequency of calls, frequency of emails, content of communication (bait on the hook), skill of the sales person, how much the prospect likes your site/portfolio, etc. We know that the prospect will respond if they’re interested, because they responded to our email, but they may not like something that they see or hear in your first email or voicemail and won’t respond at all. Although these situations are frustrating, things like that are not within our control. We have some clients that are able to get 95% of all the leads on the phone, and others who don’t call as frequently and may not have as strong of a pitch who struggle to get 30% of the prospects on the phone. Both the contact rate and the conversion rate are much more dependent on the methods being used, the contact frequency, and people contacting the leads than on the leads themselves.